If you are not satisfied with the purchased products, then Terry Elsey Tyres will accept the return of products from the date of delivery. These products must be in saleable condition, i.e., they must not have been used, fitted or damaged to qualify for a full refund. You must bear the cost of returning the goods, and they must be returned to the right distribution depot with the returns label specific to your order. You may be charged with 10% restocking fee if the compensating order placed by you is not of same or higher value. The wheel rims or any other items imported at customers’ behest will not be accepted for returns. Please refer and follow the returns procedure below.
If you require further assistance from our side, you can also opt for our collection service while filling our returns form. Our collection fees vary with the weight of the products that need to be returned. The following guide will help you understand our collection fees policy:
For products weighing between 0 and 30 kg - £25 + VAT
For products weighing between 31 and 75 kg - £35 + VAT
For products weighing between 76 and 275 kg - £60 + VAT
For products weighing between 276 and 700 kg - £165 + VAT
For products weighing above 700 kg – Talk to us
Please note that our collection service requires the items to be available between 8 am and 6 pm for 3 working days. In case of your non-availability when the courier arrives for collection, the service fee will not be refunded and another collection will need to be scheduled and paid for. You must also note that the prices mentioned above may vary for remote locations such as Highlands.